Hotel Management (10cr)
Study unit code: A9346
General information
- Credits
- 10 cr
- Teaching language
- English
Objective
The student is able to:
- describe the business idea and business models of a hotel
- identify and analyze hotel operations, functions and services
- practice front-line and back-office operations
- plan operations from management perspective
Content
- Accommodation as a business
- Business idea and business models of a hotel
- Managing hotel business
- Hotel operations, functions, outsourcing
- Customers, products, services, processes
- Quality management
- Core key ratios in a hotel business
- Hotel security management