Service Design (10cr)
Code: R0216-3048
General information
- Enrollment
- 18.05.2020 - 09.08.2020
- Registration for the implementation has ended.
- Timing
- 01.10.2020 - 08.11.2020
- Implementation has ended.
- Number of ECTS credits allocated
- 10 cr
- Local portion
- 10 cr
- Mode of delivery
- Contact learning
- Campus
- Laurea Leppävaara
- Teaching languages
- English
- Seats
- 20 - 40
- Degree programmes
- Liiketalouden koulutus (HLA2), Laurea Leppävaara (Finnish)
Learning outcomes
The student is able to
- describe how value is created for the customers through service
- recognize the essence of Service Design thinking and methods
- plan, implement and evaluate a Service Design project using service design methods
- apply creative problem-solving and develop working methods individually and in teams
- foster entrepreneurship through service design
Teaching methods
Learning by Developing
Service Design methods
Facilitation methods
Time and location
19.10 - 6.11 Leppävaara
Learning materials and recommended literature
Stickdorn, M., Lawrence, A. and Hormess, M., Schneider, J. 2018.This is service design doing : applying service design thinking in the real world : a practitioner's handbook.Canada: O'Reilly.
Ebook:
https://laurea.finna.fi/Search/Results?lookfor=this+is+service+design+doing&type=AllFields
Knapp, J., Zeratsky, J. & Kowitz, B. 2016. Sprint: How to Solve Big Problems and test new ideas in Just Five Days. New York: Simon & Schuster Paperbacks.
Alternative completion methods of implementation
* Design Sprint (3 weeks' intensive) includes pre-assignment, customer project and service design porfolio
You can watch Design Sprint video here: https://www.youtube.com/watch?v=41Jrf4QRD8M#action=share
Please notice, all course options include team work.
Co-operation with working life and/or RDI
Service Design Project
Further information for students
For digital service development and cyber security students: The last study unit implementation of study unit R0216 Service Design 10 cr targeted for digital service development and cyber security students is scheduled for spring semester 2026 (please check the study offering for any changes). After that you can complete the study unit R0216 Service Design 10 cr together with business management student or take the study unit ND00CC09 Service Design Process 5 cr offered in the new curriculum. In case you complete study unit ND00CC09 Service Design Process 5 cr, a separate 5 credit project will be agreed so that together you complete 10 credits worth of service design studies. Please consult your tutor teacher.
Evaluation scale
H-5