Encountering the Customer and Professional Interaction (10cr)
Code: SR00BO20-3003
General information
- Enrollment
- 29.11.2021 - 05.12.2021
- Registration for the implementation has ended.
- Timing
- 17.01.2022 - 28.04.2022
- Implementation has ended.
- Number of ECTS credits allocated
- 10 cr
- Local portion
- 7 cr
- Virtual portion
- 3 cr
- RDI portion
- 5 cr
- Mode of delivery
- Blended learning
- Campus
- Laurea Tikkurila
- Teaching languages
- Finnish
- Seats
- 20 - 60
- Degree programmes
- Sosionomikoulutus, rikosseuraamusala (SRV2), Laurea Tikkurila (Finnish)
- Teachers
- Hanna Väätäjä
- Olli Kaarakka
- Teacher in charge
- Hanna Väätäjä
- Groups
-
SRV222KASosionomikoulutus, rikosseuraamusala, monimuotototeutus, K22, Tikkurila
- Course
- SR00BO20
Teachin methods
The students are able to
- the values and ethical principles in the field
- assess the customer relationship and life situations of individuals with a criminal background
- identify and develop their interaction skills
- deal and interact with individuals
- provide goal-oriented, empowering guidance to customers and customer groups, supporting their inclusion
Materials
Tenttikirjat:
1. Mönkkönen, Kaarina. 2018. Vuorovaikutus asiakastyössä: asiakkaan kohtaaminen sosiaali- ja terveysalalla. Gaudeamus. (Saatavilla Laurea Finnan kautta myös verkkokirjana).
2. Niemistö, Raimo. 2016. Ryhmän luovuus ja kehitysehdot.
Student workload
Kontaktiopetus (1 op) , läsnäolo 80%
Välitehtävä (2 op), arviointi hyv/hyl
Pienryhmätentti (3 op), arviointi 1-5
Projekti (4 op), arviointi 1–5
Objective
The student is able to
- the values and ethical principles in the field
- assess the customer relationship and life situations of individuals with a criminal background
- identify and develop their interaction skills
- deal and interact with individuals
- provide goal-oriented, empowering guidance to customers and customer groups, supporting their inclusion
Evaluation scale
H-5