Cross-Cultural Issues in Service Design (5op)

Opetusmenetelmät

This is a virtual study unit starting in May and ending by August 31. There will be scheduled assignments during the summer, with a four weeks break in July. Online team work included.

Optional 2 ects can be earned by participating in international week activities during week 25 with Université Gustaf Eiffel students from France. The participation during June 21-23 requires physical attendance.
Enrollments for the optional programme: TY00BV53 Intercultural service expriences.

Aika ja paikka

Online, Canvas learning environment.

Oppimateriaalit

A list of recommended reading will be published in Canvas.

Toteutuksen valinnaiset suoritustavat

A student may propose an independent approach to compensate the study unit. The assignment(s) need to lead to similar learning objectives as on this study unit and equal 5 ects.

Harjoittelu- ja työelämäyhteistyö

Research-based service development assignment for an external partner.

Tenttien ajankohdat ja uusintamahdollisuudet

No real-time attendance required. However, the student needs to commit her-/himself to fixed return dates and team work.

4 assignments due in May (individual + team work with Austrian students)
3 assignments due in June (individual + team work)
A summer break during July.
4 assingments due in August.

Most August assignments can be done independently and handed in earlier.
The exact return dates will be informed in the Canvas learning environment.

Opiskelijan ajankäyttö ja kuormitus

In average 135 work hours.
75 % individual work
25 % team work

Sisällön jaksotus

Basics of cultural studies
Intercultural communication
Multicultural teams, cultural frameworks
Culture's role in services
Cultural competence in service development, culture-sensitive service design
Service research and development task

Lisätietoja opiskelijoille

This study unit is for Master Degree students only.
Guidance will take place in Canvas learning environment.

Tavoitteet

The student is able to
- identify and deeply understand cross-cultural issues related to service development
- manage multicultural teams and projects
- support and develop frontline personnel's intercultural communication competences
- involve diverse customers in the service design processes

Arviointiasteikko

H-5

Lisätiedot

This study unit is for Master Degree students only.
Guidance will take place in Canvas learning environment.