Customer Relationship Management (5cr)

Code: A9267-3002

General information

Timing: 01.08.2024 - 31.12.2024; Implementation has ended.

Number of ECTS credits allocated: 5 cr

Local portion: 5 cr

Mode of delivery: Contact learning

Campus: Laurea Leppävaara

Teaching languages: English

Seats: 10 - 40

Degree programmes: Degree Programme in Hospitality Management and Service Design (PHA2), Laurea Leppävaara

Teachers: Kati Pohjanmaa; Marjukka Turunen

Teacher in charge: Marjukka Turunen

Groups: PHA223SN
Degree Programme in Hospitality Management and Service Design, daytime studies, S23, Leppävaara

Course: A9267

Objective

The student is able to
- build and develop customer relationships
- manage customer relationships

Evaluation scale

H-5

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