Cross-Cultural Issues in Service Development (5op)
Opinnon tunnus
Opintojakson perustiedot
- Laajuus
- 5 op
Tavoitteet
The student is able to
- identify and deeply understand cross-cultural issues related to service development
- manage multicultural teams and projects
- support and develop frontline personnel's intercultural communication competences
- involve diverse customers in the service design processes