Service Business Management (5cr)

Code: R0219-3030

General information

Enrollment: 23.11.2020 - 29.11.2020; Registration for the implementation has ended.

Timing: 14.01.2021 - 01.05.2021; Implementation has ended.

Number of ECTS credits allocated: 5 cr

Local portion: 0 cr

Virtual portion: 5 cr

Mode of delivery: Distance learning

Campus: Laurea Virtual Campus

Teaching languages: Finnish

Seats: 20 - 60

Degree programmes: Turvallisuuden ja riskienhallinnan koulutus (HTA2), Laurea Leppävaara (Finnish)

Teachers: Lassi Tissari

Teacher in charge: Lassi Tissari

Course: R0219

Teachin methods

Evaluation criteria and methods
Assessment of this study unit is based on exam (30%) and team assignments (70%), and individual assignments which have to be passed (in business game and using information systems)
Exam is based on the textbooks 1 - 4 (chapters listed below) , lectures and the Business Simulation Game Documentation

Location and time

Online learning. Schedule see. Reservations

Materials

Book 1
Strategic Management
M. Jeyarathmm. 2008. Global Media
eBook: https://ebookcentral.proquest.com/lib/laurea/detail.action?docID=3011305&query=Jeyarathmm, M.
Chapters: 1 The Strategic Management Process, 2. Missions and Goals, 5. Porter's Five Forces Model, 10. Strategy Formulation: At the Business Level, 11 Strategy Formulation: Functional Strategy
Book 2
Service Management: An integrated approach
Van Looy, B., Gemmel,P & Van Dierdonck, R. 2013. Essex:Pearson Education Limited.
Chpater 21: Defining Service Strategy (pdf document in Optima)
Book 3
The Business Owner's Guide to Reading and Understanding Financial Statements : How to Budget, Forecast, and Monitor Cash Flow for Better Decision Making
Lita Epstein.2012. John Wiley & Sons, Incorporated
Chapters: Chapters 1 - 5
eBook: https://ebookcentral.proquest.com/lib/laurea/reader.action?docID=818089
Book 4
Financial analysis & decision making: tools and techniques to solve financial problems and make effective business decisions. Vance, David E.
Published:New York : McGraw-Hill, 2002.
Chapters: 1 Financial Statements and Accounting Concepts, 2 Financial Ratios and Other Measures of Performance 15 Master Budgets and Vanriance Analysis
eBook: http://ebookcentral.proquest.com/lib/laurea/detail.action?docID=4655115

Completion alternatives

N/A

Employer connections

N/A

Exam schedules

- The course begins on 14th January at 5:00 pm with an online meeting.
- Other online meetings: see
- Online Exam on 3rd February 2021 at 5:00 PM (5:00 pm - 6:30 pm)

Objective

The student is able to
- use planning, analysis and decision-making tools and techniques in strategic planning
- analyze financial statements and business reports and use them as a basis for decisions
- make business decisions in various business contexts
- apply data in decision making

Evaluation scale

Approved/Failed