Service Business Management (5op)
Toteutuksen tunnus: R0219-3030
Toteutuksen perustiedot
- Ilmoittautumisaika
- 23.11.2020 - 29.11.2020
- Ilmoittautuminen toteutukselle on päättynyt.
- Ajoitus
- 14.01.2021 - 01.05.2021
- Toteutus on päättynyt.
- Opintopistemäärä
- 5 op
- Lähiosuus
- 0 op
- Virtuaaliosuus
- 5 op
- Toteutustapa
- Etäopetus
- Toimipiste
- Laurea Verkkokampus
- Opetuskielet
- suomi
- Paikat
- 20 - 60
- Koulutus
- Turvallisuuden ja riskienhallinnan koulutus (HTA2), Laurea Leppävaara
Opetusmenetelmät
Evaluation criteria and methods
Assessment of this study unit is based on exam (30%) and team assignments (70%), and individual assignments which have to be passed (in business game and using information systems)
Exam is based on the textbooks 1 - 4 (chapters listed below) , lectures and the Business Simulation Game Documentation
Aika ja paikka
Online learning, Aikataulu ks. Varaukset
Oppimateriaalit
Book 1
Strategic Management
M. Jeyarathmm. 2008. Global Media
eBook: https://ebookcentral.proquest.com/lib/laurea/detail.action?docID=3011305&query=Jeyarathmm, M.
Chapters: 1 The Strategic Management Process, 2. Missions and Goals, 5. Porter's Five Forces Model, 10. Strategy Formulation: At the Business Level, 11 Strategy Formulation: Functional Strategy
Book 2
Service Management: An integrated approach
Van Looy, B., Gemmel,P & Van Dierdonck, R. 2013. Essex:Pearson Education Limited.
Chpater 21: Defining Service Strategy (pdf document in Optima)
Book 3
The Business Owner's Guide to Reading and Understanding Financial Statements : How to Budget, Forecast, and Monitor Cash Flow for Better Decision Making
Lita Epstein.2012. John Wiley & Sons, Incorporated
Chapters: Chapters 1 - 5
eBook: https://ebookcentral.proquest.com/lib/laurea/reader.action?docID=818089
Book 4
Financial analysis & decision making: tools and techniques to solve financial problems and make effective business decisions. Vance, David E.
Published:New York : McGraw-Hill, 2002.
Chapters: 1 Financial Statements and Accounting Concepts, 2 Financial Ratios and Other Measures of Performance 15 Master Budgets and Vanriance Analysis
Toteutuksen valinnaiset suoritustavat
N/A
Harjoittelu- ja työelämäyhteistyö
N/A
Tenttien ajankohdat ja uusintamahdollisuudet
Opintojakso alkaa 14.1.2021 klo 17:00 online-tapaamisella.
Muut online-tapaamiset:Ks.
Online tentti 3.2.2021 klo 17:00 (17:00 - 18:30)
Tavoitteet
The student is able to
- use planning, analysis and decision-making tools and techniques in strategic planning
- analyze financial statements and business reports and use them as a basis for decisions
- make business decisions in various business contexts
- apply data in decision making
Arviointiasteikko
Hyväksytty/Hylätty