Cross-Cultural Issues in Service Development (5cr)
Code: A9308-3008
General information
- Enrollment
- 31.03.2025 - 06.04.2025
- Registration for the implementation has ended.
- Timing
- 01.05.2025 - 31.08.2025
- Implementation has ended.
- Number of ECTS credits allocated
- 5 cr
- Local portion
- 0 cr
- Virtual portion
- 5 cr
- Mode of delivery
- Distance learning
- Unit
- 30 Ylemmät ammattikorkeakoulututkinnot
- Campus
- Laurea Virtual Campus
- Teaching languages
- Seats
- 40 - 50
- Degree programmes
- Complementary competence, Master’s studies (TYJ), Generic Studies
- Complementary competence, master’s studies in English (CYJ2), Generic studies
Teachin methods
This study unit is integrated in the study unit HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP) 3 - 3 op
Additonal 2 ects's are completed with an individual essay focusing on Cross-cultural issues in service development and based on the BIP partner project.
Location and time
See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)
Additonal 2 ects (individual essay) due by the end of June 2025.
Materials
van Boeijen, A. & Zijlstra, Y. 2020. Culture sensitive design. A guide to culture in practice. BISPublishers
Meyer, E. 2014. The Culture Map. Breaking through the invisible boundaries of global business.
Completion alternatives
Consult the responsible lecturer.
Employer connections
See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)
Exam schedules
See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)
International connections
See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)
Student workload
2 ects on top of the BIP's 3 ects
See BIP HY00CB31-3003 Cross-Cultural Perspectives in the Field of Design (BIP)
Objective
The student is able to
- identify and deeply understand cross-cultural issues related to service development
- manage multicultural teams and projects
- support and develop frontline personnel's intercultural communication competences
- involve diverse customers in the service design processes
Evaluation scale
Approved/Failed